Order Processing and Shipping
Most online orders are processed within 10 business days, carefully packaged by hand, and shipped from our shop in Seattle, WA.
All orders are shipped via USPS, UPS, or FEDEX. When your order is shipped you will receive a tracking number.
Please feel free to email us anytime for a shipping update, we always do our best to fill orders as soon as possible. Email email@example.com
*Custom orders, large items, and furniture may be subject to different shipping rates. We do not ship internationally.
Depending on your order’s destination, it may arrive anywhere between 5-10 business days after it has been shipped.
Please double check your shipping address before confirming your purchase to ensure it is complete and your zip code is correct. ISLAND HEART VINTAGE is not responsible for any lost or stolen packages, but we will always do our best to help you locate a missing order. The claim for a lost package must be filed by you, the receiver, so that we can follow up with the appropriate shipping carrier on your behalf. You are responsible for any charges incurred in the event that the shipping carrier is unable to complete the delivery and returns your package to us.
Returns & Damages
Most of our products clean easily and will just require water and soap to clean off the items it leaked on. Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email photos, name, order number, and description to firstname.lastname@example.org.
Please feel free to contact us at email@example.com if you have any questions about our shipping and return policy.